Our philosophy
Make work calmer, kinder and faster.
We built Fernand because support tools became too much.
We're Antoine and Cyril, two founders who have spent the last 10+ years building, growing, and operating bootstrapped SaaS businesses.
We know what support feels like when you are still small. A bug report lands while you are shipping. A refund request comes in during a deploy. A customer asks the same onboarding question for the fifth time this week. Someone needs help, and the person answering is often the founder, the developer, or the PM who can actually fix the problem.
That kind of support is valuable. It keeps you close to your users. It shows you what is confusing, what is broken, and what needs to be built next.
But most support tools were not designed for that. They were designed for larger teams, complex workflows, sales calls, productivity dashboards, enterprise plans, and long setup cycles.
So we built the tool we wished we had.
Antoine & Cyril
Founders
Our team
We are an intentionally small startup working 100% remote and async-first.
Hey, but why "Fernand"?
Fernand was the name of Antoine's grandfather who passed away in 2003. He worked as a postman, and spent most of his career walking dozen of kilometers up and down the mountain nearby the Orbey valley in Alsace, France.
Rain or shine, he would deliver letters to people - sometimes being the only person that these villagers would see all day. This is what we're aiming to be at our humble scale: a stable, trustworthy way to deliver your customer messages and have you respond back to them. Simple.
This is a small tribute to his life.
Our guiding principles
Support is product work
Every conversation tells you something about your product. Support should help your team learn, not just close tickets.
Calm beats complexity
Small teams do not need more dashboards, workflows, and settings. They need fewer decisions and faster answers.
AI should help, not hide
AI should answer what it knows, take action when allowed, and escalate when a human is better.
Pricing should be obvious
No mandatory demo. No sales rep. Just a price you can understand before signing up.
Taste matters
Support software is used for hours every week. It should feel fast, clean, and pleasant.
Opinionated over configurable
Most tools try to be everything. Fernand isn't. We make product decisions so you don't have to configure your way out of complexity.